Product Warranty & Safety
Kits, Atomizers & Batteries
All the Kits and Batteries that we supply come with a full 30 days gaurantee from the original date of purchae, which you must prove or the guarentee is deemed to be void. The batteries natural life cycle is governed to be between 2-3 months but can often exceed this time. If it is found that the battery has been neglected in any way or has been expossed to excessive eliquid through missuse then the warrenty is deemed to be void. Atomizers are covered by a 15 day guarentee, but this does not include Clearomizers as they are covered for 7 days only.
You must provide us with the defective device along with the proof of purchase invoice/reciept for us to check before we can offer a replacement or refund, this not only protects your rights as a customer but offer us the chance to check the issue at hand and offer a better quality of service to our customers
All of our e-liquid is manufactured using the strictest quality control procedures and are all CHIP compliant. Once purchased we can not accept returns as we cannot verify any Third Party involvement after is has left our premises.
NOTE: Battery Safety
Use special caution when working with Li-ion cells, they are very sensitive to charging characteristics and may explode or burn if mishandled.
Make sure the user has enough knowledge of Li-Ion rechargeable batteries in charging, discharging and assembly before use.
Always charge in/on a fire-proof surface.
Never leave charging batteries unattended.
If the battery becomes hot then stop using it immediately and return it if it is still under warranty.
If your e-cigarette or device begins activating itself, immediately remove your atomiser and disconnect the battery. Do NOT trust the battery, nor the atomiser anymore from this point on. This means never leave either of the components connected in your pocket, in your nightstand, or out of visibility where you can not immediately separate the two components.
It is important to carry batteries properly, charge properly, and dispose of properly.
Clearvape are not responsible for damage if there is any modification of the batteries/chargers in any form (including pack making). We are not responsible for any damage caused by misuse or mishandling of Li-Ion batteries and chargers. We will not be held responsible or liable for any injury, damage, or defect, permanent or temporary that may be caused by the use of any batteries.
We offer a batery disposal service to all customers who wish to return their old or disused batteries so we can dispose off them in the correct manner adhering to the government WEEE directive, if you would like to use this service then please send us your items. If you decide not to return them to us then please dispose of them via your local councils policy for the correct disposal of electrical waste.
Clearvape makes no claims that the electronic cigarettes it sells will cure a smokers addiction to nicotine, essentially it serves the same purpose of that of a tobacco cigarette. If you are addicted to nicotine and want to stop smoking then an NRT (Nicotine Replacement Therapy) solution or programme is the best way to go, please seek medical advice.
We are not a pharmaceutical company and we do not produce or supply medical products.